Refund policy
Returns & Refunds
Limber-made products
100-day returns, with free returns in New Zealand (selected products)
Try your Limber product in your own space. If it’s not right for you, return it within 100 days of delivery for a full refund of the product price.
Returns must be complete and in a condition suitable for resale.
Normal signs of use, wear, and patina from everyday use during the trial period are expected and accepted.
Items that show damage beyond normal use, misuse, modification, or missing components may be declined or subject to a partial refund.
Refunds apply to the product price only. Original delivery charges are not refunded for change-of-mind returns.
Free return shipping applies:
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New Zealand: Limber Mini and Limber Stool
Third-party products and electronics
Products not made by Limber, including cushions, mats, and electronic items supplied by third-party partners, have a 30-day return period.
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Change-of-mind returns will be refunded
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Items must be unused, undamaged, and returned in original packaging
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Return shipping costs apply for customers outside New Zealand
Faulty items
If your item arrives faulty, damaged, or incorrect, please contact us and we’ll make it right.
How to start a return
Email hello@limberlife.co with your order number and the product you’d like to return, and we’ll guide you through the next steps.
Refunds
Once your return is received and inspected:
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we’ll notify you of the outcome
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approved refunds are issued to the original payment method
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refunds are typically processed within 5–10 business days
Banks and payment providers may take additional time to process the refund.
Fair use
Our returns policy is intended for genuine use and trial. In rare cases of misuse, we may decline a return or issue a partial refund.