Limber 10 Year Warranty
We (Limber) warrant our desks are free from defects in materials and workmanship for a period of 10 years from date of delivery. During the warranty period, we will repair or replace (at our discretion) any desk, part or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship with a comparable product .
All warranty claims must be communicated directly to us (Limber). This warranty covers the sale of Limber products in New Zealand but only extends to the original purchaser. Any misuse, abuse or modification to the original product voids the warranty. We do not warrant the performance of the product when used in combination with anything other than original Limber or approved third party products. Any product, part or component must have been installed and maintained by Limber, or through use of the online assembly videos.
Our products are designed to support your health and performance at work, whilst caring for our natural environment.
View full warranty wording here.
How to submit a warranty claim
STEP ONE: Please check your claim is valid;
Does the damage appear to be attributable to defective materials or workmanship?
Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
STEP TWO: For Limber Desks purchased from our www.limber.nz store please email at firstname.lastname@example.org with;
Please tell us which product you are claiming for (Describe the product).
What has happened (Describe the problem).
Provide a copy of your receipt.
Provide relevant photos and videos showing the defect clearly.
STEP THREE: We will get back in touch and if the product needs repairing or replacing we will ask you to send it to us. You are responsible for shipping charges to Limber.
Overnight and 2-Day shipments to Limber will be returned in the same manner at our expense.
If a product comes back to us, we first aim to repair it. However, if that’s not possible, your product will be replaced, and it will be recycled or discarded immediately. If the product is replaced, we do work to keep as much material out of the landfill as possible. For soft goods, we save fabric and components in excellent condition to use for future repairs. We are continuously searching for solutions to keep products in use longer, to give materials a second life, and to ultimately recycle those materials into a new life. Please let us know when creating your claim if you would prefer your product to be returned to you instead of replaced and recycled. The warranty remains valid on repaired and replaced items.
If the problem is not covered under warranty nor repairable, the product will be returned as is.